All services provided by ZEN POINT MEDIA / ICDSoft may be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any United States Federal, State, or City law is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, “adult only” content material, or material, protected by trade secrets and other statute.
Note: Pornography and sex-related merchandising are prohibited. This includes sexual content or direct links to adult content hosted elsewhere. Sites promoting any illegal activity, violence, or content that may be damaging to our servers or any other server, or links to such sites are also prohibited. Examples of non-acceptable content or links are:
- Pirated software or copyrighted MP3 files
- Hacking Tools
- Warez sites
- Adult content (in any form)
- Spamming Software
- Web-based shells
ZEN POINT MEDIA / ICDSoft will be the sole arbiter as to what constitutes a violation of this provision.
ZEN POINT MEDIA / ICDSoft will monitor the customer’s disk usage and if it exceeds the usage agreed upon, ZEN POINT MEDIA / ICDSoft shall have the right to take corrective actions. Such corrective actions may include assessment of additional charges or suspension of service.
ZEN POINT MEDIA does not offer any refunds for standard hosting or SaaS/Subscription/Membership hosting/service accounts.
Accounts terminated due to policy violations will not be refunded.
Account renewal policy
ZEN POINT MEDIA / ICDSoft does not renew accounts automatically. For the customer’s convenience, ZEN POINT MEDIA / ICDSoft will send a renewal reminder to the contact email address on file for the corresponding hosting account. The customer is ultimately responsible for renewing the hosting account through one of the options given by ZEN POINT MEDIA / ICDSoft .
Customers are not allowed to open a second hosting account for a domain that is already hosted through ZEN POINT MEDIA / ICDSoft . If the customer wants to continue hosting the specified domain with ZEN POINT MEDIA / ICDSoft , he/she needs to renew the account using one of the renewal options given by ZEN POINT MEDIA / ICDSoft .
Domain registration policy
ZEN POINT MEDIA / ICDSoft registers customer domains at the ICANN-accredited registrar Enom Inc. Therefore, all domains registered through ZEN POINT MEDIA / ICDSoft are a subject of the Domain Registration Agreement of Enom Inc.
If you register domain(s) with ZEN POINT MEDIA / ICDSoft , or transfer an existing domain registration, you must be acquainted with the Registration Agreement of Enom Inc.: http://www.enom.com/terms/agreement.asp
By registering/transferring a domain at ZEN POINT MEDIA / ICDSoft , you confirm that you have read and you agree with the Registration Agreement of Enom Inc.
Dispute resolution policy
In case of ownership dispute, ZEN POINT MEDIA / ICDSoft reserves the right to be the sole decision maker in settling the dispute. There are several guidelines, based on which ZEN POINT MEDIA / ICDSoft will decide who is the rightful owner of the disputed hosting account or domain name:
By default, ZEN POINT MEDIA / ICDSoft will grant ownership to the person who paid for the hosting account. If the purchase was made by credit card or PayPal, the holder of the respective credit card or PayPal account will be considered the owner. If the purchase was made by Western Union, bank transfer, or some other similar way, the respective sender of the funds covering the purchase of the account will be considered the owner. ZEN POINT MEDIA / ICDSoft reserves the right to confirm the identity of the owner by contacting him/her by e-mail or telephone, in the same order of preference.
If the identity of the credit card holder or the sender of the funds as discussed above cannot be confirmed, ZEN POINT MEDIA / ICDSoft will attempt to determine the owner in other ways, which include but are not limited to investigation of log files, investigation of the content hosted under the respective hosting account or domain name, and investigation of the sequence of annual payments for the disputed service.
In case of death or serious disability of the original owner that prevents him/her from continuing to manage the hosting account or the domain name purchased, ZEN POINT MEDIA / ICDSoft may grant ownership to another person or organization, if enough proof is presented about the original owner’s condition, and based solely upon the investigation that ZEN POINT MEDIA / ICDSoft will undertake about this issue.
ZEN POINT MEDIA / ICDSoft will consider a court decision overruling in case of ownership dispute and will always comply with such a decision.
Lost login information policy
In case the customer has lost the hosting account or domain name login information, he/she can request it to be sent to the contact e-mail address for the respective service.
If the contact e-mail address is outdated or incorrect, the customer should contact accountmanager at ZEN POINT MEDIA / ICDSoft .com to request an investigation of the issue. In this case, the dispute resolution policy may be applied.
Accounts that reach their monthly traffic limit may be a subject of automatic site suspension. Also, any accumulated traffic over the monthly limit will be charged additionally in accordance with the characteristics of the plan purchased. If a site is suspended under this provision, and the hosting account is in good standing, the site will be enabled on the first date of the next month, when the traffic counter is reset. In case of failure to cover fees incurred by traffic over-usage, ZEN POINT MEDIA / ICDSoft reserves the right to take corrective actions such as full suspension of the hosting account. In case ZEN POINT MEDIA / ICDSoft takes corrective actions under this provision, the customer shall not be entitled to a refund of any fees paid in advance.
Running and linking to IRC servers or IRC bots and clients such as Eggdrop, BitchX, ircii, etc., is strictly prohibited.
Background running programs
Programs running in the background are not allowed.
To maintain the integrity of our shared hosting services, we have several special per-user resource limits in place. These include, but are not limited to:
Memory limitations: Customers using shared hosting services will be able to use only a certain portion of the total available memory on the server.
CPU usage limitations: Scripts that take too much real CPU time will be terminated.
Simultaneous script execution limitations: Customers will be able to run only a certain amount of CGI scripts simultaneously. Whenever this limitation is triggered, execution of subsequent CGI script requests via the web will produce an error message.
MySQL disk usage limitations: In cases, in which the integrity of the MySQL service is endangered, the MySQL disk usage of customer accounts may be limited. No limits will be applied to accounts with MySQL disk usage below 3GB.
Number of inodes limitation: The total number of files and folders on a single hosting account should not exceed 500,000.
MySQL connections limit: Each MySQL user cannot exceed a certain number of connections to the MySQL server.
ZEN POINT MEDIA / ICDSoft reserves the right to alter the above limitations and to place additional limits without prior notice if an account endangers the stability or the performance of the hosting server due to intensive resource usage. The additional limits may include, but are not limited to MySQL, memory and CPU usage limitations, and stopping access to directories.
Each hosting account on ZEN POINT MEDIA / ICDSoft servers is meant to be used for one domain, as well as a number of parked domains, according to the hosting plan. Parked domains are full aliases of the main domain – they display the same site content and share the same mailboxes. Pointing parked domains to subfolders or subdomains on the account through .htaccess files or other means is not allowed.
Proxy software and redirection services
We do not allow running of proxy software on our servers. Sites offering shortening URL services are not allowed as well.
Distribution and/or transmission of obscene or indecent speech or materials
Violation of indecency and obscenity laws can result in criminal penalties.
Account content ownership
The content of the hosting account is considered to be a property of the customer. The customer retains ownership on all data that he/she uploads to the hosting account. ZEN POINT MEDIA / ICDSoft will not use the data on the hosting account for any other purpose than for the provision of the hosting service itself. ZEN POINT MEDIA / ICDSoft will not provide hosting account data to any third parties, unless this is required by law, or the customer has agreed upon this.
As an owner of the hosting account data, the customer is solely responsible for the content of the account, including its security. ZEN POINT MEDIA / ICDSoft reserves its right to block access to any content that may be threatening the security of the hosting service, the data of other customers on the servers, or ZEN POINT MEDIA / ICDSoft ‘s reputation. ZEN POINT MEDIA / ICDSoft reserves its right to judge as to what content is considered threatening and is a subject of this rule.
Intellectual property rights
Materials, accessible to the customer through ZEN POINT MEDIA / ICDSoft ‘s services, may be subject to protection under the United States or other copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when exclusively permitted by the owner of such rights, the customer may not use ZEN POINT MEDIA / ICDSoft ‘s services in a manner that would infringe, violate, dilute, or misappropriate any such rights, with respect to any material, which the customer accesses or receives through ZEN POINT MEDIA / ICDSoft ‘s network. If the customer uses a domain name in connection with ZEN POINT MEDIA / ICDSoft ‘s service, he/she may not use that domain name in violation of any third party trademark, service mark, or similar rights.
When using ZEN POINT MEDIA / ICDSoft ‘s services, the customer retains all intellectual property rights on their own content, trademarks, and any other data related to the site/account content. ZEN POINT MEDIA / ICDSoft will use this content/data/trademarks only for the provision of the hosting service, unless other actions are required by law.
Customers may not use ZEN POINT MEDIA / ICDSoft ‘s network in an attempt to circumvent user authentication or security of any host, network, or account. This includes but is not limited to: accessing data not intended for the customer, logging into a server or account the customer is not exclusively authorized to access, password cracking, probing the security of other networks in search of weaknesses, or violation of any other organization’s security policy. Customers may not attempt to interfere or deny service to any user, host or network. This includes, but is not limited to: flooding, mail bombing or other deliberate attempts to overload or crash a host or network. ZEN POINT MEDIA / ICDSoft will fully cooperate with investigations of violations of systems or network security. This also includes cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability.
The customer may not host material that is:
threatening or obscene;
offensive to any person or group. This includes, but is not limited to: prejudice, racism, intolerance, hatred, and harassment; expressions that are by nature libelous, defamatory, and offensive to or disrespectful of ethnic, racial, religious, or other groups;
harmful to minors;
likely to cause damage to reputation of third parties.
Note: Defamatory speech distributed over the Internet can result in civil liability for the defamer.
Spam or unsolicited e-mail
The customer may not use ZEN POINT MEDIA / ICDSoft ‘s network, ZEN POINT MEDIA / ICDSoft ‘s equipment, or ZEN POINT MEDIA / ICDSoft ‘s e-mail service in connection with the transmission of spam, flames, mail bombs, or similar unsolicited e-mail messages. The customer’s domain may not be referenced as originator, intermediary or reply-to address in any of the above. This prohibition fully extends to sending of unsolicited mailings from another service that in any way mentions your domain name or implicates the use of the ZEN POINT MEDIA / ICDSoft ‘s network, ZEN POINT MEDIA / ICDSoft ‘s equipment, or ZEN POINT MEDIA / ICDSoft ‘s e-mail services. A message is considered unsolicited if it is posted in violation of a newsgroup charter, or if it is sent to a recipient without his/her prior consent. For purposes of this provision, merely making one’s e-mail address accessible to the public will not constitute a request or invitation to receive messages.
In case sufficient evidence is presented about any violation of this provision, ZEN POINT MEDIA / ICDSoft reserves the right to disable the customer’s account without prior notice. For the purpose of acquiring such evidence, ZEN POINT MEDIA / ICDSoft will use various techniques, including but not limited to: closely inspecting all spam reports sent to ZEN POINT MEDIA / ICDSoft ‘s anti-abuse department (abuse at ZEN POINT MEDIA / ICDSoft .com), searching the logs of ZEN POINT MEDIA / ICDSoft ‘s mail servers, and scanning the server space for popular “spamming” applications. ZEN POINT MEDIA / ICDSoft will be the sole arbiter as to what would be considered sufficient evidence.
Any attempt to undermine, slander, libel, threaten or cause harm to ZEN POINT MEDIA / ICDSoft ‘s customers, employees and property, or to the company directly, is grounds for immediate termination without refund. In addition, any such attempts will be prosecuted to the fullest extent of the law.
ZEN POINT MEDIA / ICDSoft , at its sole discretion, may change these terms and conditions at any time. By using ZEN POINT MEDIA / ICDSoft ‘s services, the user agrees that ZEN POINT MEDIA / ICDSoft may: (1) revise these terms and conditions; and (2) change the services provided. Any such revision or change will be binding and effective immediately on posting of the revised terms or change to the service(s) on ZEN POINT MEDIA / ICDSoft ‘s web site, or on notification to the customer by e-mail. The customer agrees to periodically review ZEN POINT MEDIA / ICDSoft ‘s web site, including these terms, to get informed of any such revisions. If the customer does not agree with any revision, he/she may terminate the services at any time by notifying ZEN POINT MEDIA / ICDSoft by e-mail or via the support web site (http://www.suresupport.com). Notice of the customer’s termination will be effective on receipt and processing by ZEN POINT MEDIA / ICDSoft . The customer agrees that, by continuing to use ZEN POINT MEDIA / ICDSoft ‘s services following notice of any revision to this Agreement or change in service(s), he/she abides by any such revisions or changes.
The content available through this site is the sole property of ZEN POINT MEDIA / ICDSoft and is protected by patent, copyright, trademark, and other intellectual property laws. Except as otherwise explicitly agreed in writing, ZEN POINT MEDIA / ICDSoft -owned content received through this site may be downloaded, displayed, reformatted, and printed for your personal, non-commercial use only. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate the content received through this site to anyone, including but not limited to others in the same company or organization without ZEN POINT MEDIA / ICDSoft ‘s express prior written consent.
Refusal of service
ZEN POINT MEDIA / ICDSoft reserves the right to refuse hosting for insecure applications that could be, for instance, utilized by an attacker to gain unauthorized access to the server and/or execute applications with the privileges of the customer that has uploaded the insecure application in question. Customers are responsible for keeping their applications up-to-date, checking for security issues with the application vendor, and updating to the latest secure version that is available. In the event that an insecure application is installed on the hosting account of the customer, ZEN POINT MEDIA / ICDSoft reserves the right to disable access to it, or, if deemed necessary, to the hosting account in its entirety. This will be with the exclusive purpose of preventing damage to the customer and to the other customers hosted on the same server, and may be done with or (in case of emergency) without prior notice.
ZEN POINT MEDIA / ICDSoft reserves the right to impose restrictions or fully suspend any of the services provided to customers, in case the operation of these services threatens the overall security and stability of the hosting system, and/or the proper operation of other customers’ accounts/services.
ZEN POINT MEDIA / ICDSoft reserves the right at its sole discretion to refuse or cancel service. Violation of any of ZEN POINT MEDIA / ICDSoft ‘s Terms could result in a warning, suspension, or account termination. Submitting fake personal information can also be grounds for suspension or termination.
THE CUSTOMER AGREES THAT ZEN POINT MEDIA / ICDSOFT SHALL NOT BE LIABLE FOR ANY (1) SUSPENSION OR LOSS OF THE SERVICE(S), INCLUDING, WITHOUT LIMITATION, DOMAIN NAME REGISTRATION SERVICES AND WEB HOSTING SERVICES, (2) USE OF THE SERVICE(S), INCLUDING, WITHOUT LIMITATION DOMAIN NAME REGISTRATION SERVICES AND WEB HOSTING SERVICES, (3) INTERRUPTION OF ZEN POINT MEDIA / ICDSOFT ‘S SERVICES OR INTERRUPTION OF THE CUSTOMER’S BUSINESS, (4) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO ZEN POINT MEDIA / ICDSOFT ‘S WEB SITE(S) OR SERVICE(S) OR DELAYS OR ACCESS INTERRUPTIONS THE CUSTOMER EXPERIENCES IN RELATION TO THE SERVICES OFFERED BY ZEN POINT MEDIA / ICDSOFT ; (5) LOSS OR LIABILITY RESULTING FROM ACTS OF OR EVENTS BEYOND ZEN POINT MEDIA / ICDSOFT ‘S CONTROL (6) DATA NON-DELIVERY, MIS-DELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (7) LOSS OR LIABILITY RESULTING FROM THE UNAUTHORIZED USE OR MISUSE OF THE CUSTOMER’S ACCOUNT; OR (8) APPLICATION OF THE DISPUTE POLICIES. ZEN POINT MEDIA / ICDSOFT ALSO WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF ZEN POINT MEDIA / ICDSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL ZEN POINT MEDIA / ICDSOFT ‘S MAXIMUM AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER FOR THE DISPUTED SERVICE, BUT IN NO EVENT GREATER THAN ONE HUNDRED DOLLARS ($100.00). BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES, ZEN POINT MEDIA / ICDSOFT ‘S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.